Flexible SLA Models
Support Plans
Core Support
1000$
/ year15 hours/Yearly Support Times
- Response Time: Standard business hours (e.g., 9 AM to 5 PM).
- Availability: 5 days per week. .
- Scope
- Ticket-based support within the allotted yearly hours
- • Basic user inquiries and troubleshooting (Standard Configuration)
- • Guidance on common functionalities and workflows (Standard Configuration)
- • Minor configuration change
-
Enhanced Support
1500$
/ year30 hours/Yearly Support Times
- Response Time: Reduced response time for critical
issues (e.g., 4 hours).
- Availability: 5 days/week, extended hours for urgent matters.
- Scope
- Ticket-based support within the allotted yearly hours
-
• All services included in Core Support
-
• In-depth technical troubleshooting and analysis
- • Proactive monitoring of system performance and identifying potential issues
- • Regular system health checks and recommendations
Premium Support
2000$
/ year50 hours/Yearly Support Times
- Response Time: Reduced response time for critical
issues (e.g., 4 hours).
- Availability: 5 days/week, extended hours for urgent matters.
- Scope
- Ticket-based support within the allotted yearly hours
-
• All services included in Enhanced Support
-
• Dedicated support manager assigned to your account
- • Prioritized support for critical issues
- • Regular system performance tuning and optimization
Experience the power of our software without breaking the bank – choose a plan that suits you best and start unlocking its full potential today. We offer pricing options that provide exceptional value without compromising on features, security, or support performance.
Experience the power of our software without breaking the bank – choose a plan that suits you best and start unlocking its full potential today. We offer pricing options that provide exceptional value without compromising on features, security, or support performance.
Structured Assistance
Support Process Workflow
Submit Request
Customer submits a formal support ticket outlining the functional or technical requirement.
Evaluate & Estimate
The support team assesses the request, diagnoses the root issue, and estimates the required support hours.
Hour Notification
The customer is informed about the estimated hours and the impact on their yearly balance.
Task Execution
Upon customer approval, the support team proceeds with configuration, development, or tuning.
Review & Validate
Once completed, the customer is notified, the actual hours consumed are verified, and changes are validated.
Ticket Closed
The customer signs off on the solution, and the ticket is officially closed in the client ledger.
Submit Request
Customer submits a formal support ticket outlining the functional or technical requirement.
Evaluate & Estimate
The support team assesses the request, diagnoses the root issue, and estimates the required support hours.
Hour Notification
The customer is informed about the estimated hours and the impact on their yearly balance.
Task Execution
Upon customer approval, the support team proceeds with configuration, development, or tuning.
Review & Validate
Once completed, the customer is notified, the actual hours consumed are verified, and changes are validated.
Ticket Closed
The customer signs off on the solution, and the ticket is officially closed in the client ledger.
Industry Validated Expertise
Our Team Certified By Odoo
We are actively certified across multiple Odoo versions, ensuring compliance with system best practices and optimized deployment patterns.
Industry Validated Expertise
Our Team Certified By Odoo
We are actively certified across multiple Odoo versions, ensuring compliance with system best practices and optimized deployment patterns.
Resolve Inquiries
Frequently Asked Questions
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These terms of service ('Terms', 'Agreement') are an agreement between ByConsult and you ('User', 'you' or 'your'). This Agreement sets forth the general terms and conditions of your use of this website and any of its products or support services.
Although this Website may link to other websites, we do not imply any approval, association, sponsorship, endorsement, or affiliation with any linked website unless specifically stated. You should carefully review the legal statements of any website you access.
Our website may use cookies to personalize and facilitate maximum navigation. The user may configure their browser to notify and reject the installation of the cookies sent by us.
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