Flexible SLA Models
Support Plans
Core Support
1,400$
/ year20 hours / Yearly
Support Times
- Scope
- Basic user inquiries and troubleshooting (Standard Configuration)
- Guidance on common functionalities and workflows (Standard Configuration)
- Minor configuration change
Enhanced Support
2,500$
/ year50 hours / Yearly
Support Times
- Scope
-
All services included in Core Plan
-
In-depth technical troubleshooting and analysis
- Proactive monitoring of system performance and identifying potential issues
- Regular system health checks and recommendations
Premium Support
4,800$
/ year120 hours / Yearly Support Times
- Scope
-
All services included in Enhanced Plan
-
Dedicated support manager assigned to your account
- Prioritized support for critical issues
- Regular system performance tuning and optimization
Enterprise Support
Ask Quote
200 hours / Yearly Support Times
- Scope
-
All services included in Premium Plan
- Dedicated support manager and technical account engineer assigned to your account
- 24/7 prioritized support for critical issues with emergency hotline access
- Continuous system performance tuning, optimization and strategic review
Service Level Agreement
Service Level Agreement
Experience the power of our software without breaking the bank – choose a plan that suits you best and start unlocking its full potential today. We offer pricing options that provide exceptional value without compromising on features, security, or support performance.
Experience the power of our software without breaking the bank – choose a plan that suits you best and start unlocking its full potential today. We offer pricing options that provide exceptional value without compromising on features, security, or support performance.
Structured Assistance
Support Process Workflow
Submit Request
Customer submits a formal support ticket outlining the functional or technical requirement.
Evaluate & Estimate
The support team assesses the request, diagnoses the root issue, and estimates the required support hours.
Hour Notification
The customer is informed about the estimated hours and the impact on their yearly balance.
Task Execution
Upon customer approval, the support team proceeds with configuration, development, or tuning.
Review & Validate
Once completed, the customer is notified, the actual hours consumed are verified, and changes are validated.
Ticket Closed
The customer signs off on the solution, and the ticket is officially closed in the client ledger.
Submit Request
Customer submits a formal support ticket outlining the functional or technical requirement.
Evaluate & Estimate
The support team assesses the request, diagnoses the root issue, and estimates the required support hours.
Hour Notification
The customer is informed about the estimated hours and the impact on their yearly balance.
Task Execution
Upon customer approval, the support team proceeds with configuration, development, or tuning.
Review & Validate
Once completed, the customer is notified, the actual hours consumed are verified, and changes are validated.
Ticket Closed
The customer signs off on the solution, and the ticket is officially closed in the client ledger.
Industry Validated Expertise
Certified Experts You Can Trust
Our team holds active certifications across multiple versions, guaranteeing compliance with best practices and optimized deployment patterns.
Industry Validated Expertise
Certified Experts You Can Trust
Our team holds active certifications across multiple versions, guaranteeing compliance with best practices and optimized deployment patterns.
Resolve Inquiries
Frequently Asked Questions
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These terms of service ('Terms', 'Agreement') are an agreement between ByConsult and you ('User', 'you' or 'your'). This Agreement sets forth the general terms and conditions of your use of this website and any of its products or support services.
Although this Website may link to other websites, we do not imply any approval, association, sponsorship, endorsement, or affiliation with any linked website unless specifically stated. You should carefully review the legal statements of any website you access.
Our website may use cookies to personalize and facilitate maximum navigation. The user may configure their browser to notify and reject the installation of the cookies sent by us.
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