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Technical Support Officer - Amman

2 open positions


We are a leading provider of IT solutions for various industries. We are looking for a developer to join our team and help us deliver high-quality and innovative ERP solutions to our clients.

Job Description

The Technical Support Officer ensures seamless operation of hardware, software, and network systems, provides first-line support to end users, and drives customer satisfaction through proactive monitoring and documentation.

Responsibilities

  1. Log, triage, and resolve Tier-1 tickets via Odoo Helpdesk, phone, and email.
  2. Monitor system health and escalate complex incidents.
  3. Maintain configuration and resolution documentation.
  4. Onboard/offboard users, prepare/decommission hardware.
  5. Develop quick-start guides and conduct user training.

If you are interested in this position, please send your resume and portfolio now. We look forward to hearing from you soon.

 

Amman (JO), Jordan
Customer Success
Full-Time

Software Quality Analyst

1 open positions


We are a leading provider of IT solutions for various industries. We are looking for a developer to join our team and help us deliver high-quality and innovative ERP solutions to our clients.

Job Description

The Software Quality Analyst ensures the delivery of high-quality software by developing and executing test plans, documenting defects, and collaborating with development teams to enhance usability, functionality, and performance.

Responsibilities

  1. Develop, execute, and maintain comprehensive test plans and test cases (functional, regression, usability).
  2. Perform manual and automated testing to validate software functionality and performance.
  3. Identify, document, and track defects in JIRA (or equivalent) with clear reproduction steps and severity.
  4. Report defects to developers and stakeholders, providing concise information for resolution.
  5. Collaborate with development/product teams to clarify requirements and ensure adherence to quality standards.
  6. Contribute feedback on usability, functionality, and performance improvements.
  7. Create and maintain documentation of testing processes, test cases, and defect reports.

If you are interested in this position, please send your resume and portfolio now. We look forward to hearing from you soon.

Amman (JO), Jordan
Development
Full-Time

Hardware Officer

1 open positions

ByConsult

We are a leading provider of IT solutions for various industries. We are looking for a Hardware Officer to join our team and help us deliver high-quality and innovative ERP solutions to our clients.

Job Description

The Hardware Officer implements and improves hardware solutions to meet organizational requirements and customer demands, conducts thorough testing and validation for compliance with specifications and quality standards, and performs root cause analysis and troubleshooting to minimize future malfunctions.

Responsibilities

  1. Implement and improve existing hardware solutions to meet organizational requirements and customer demands.
  2. Conduct thorough testing and validation of hardware products to ensure compliance with specifications, requirements, and quality standards.
  3. Perform root cause analysis and troubleshooting of hardware defects and implement preventive measures for malfunctions to minimize future occurrences.

If you are interested in this position, please send your resume and portfolio now. We look forward to hearing from you soon.

Amman (JO), Jordan
Customer Success
Full-Time

Account Manager

1 open positions


We are a leading provider of IT solutions for various industries. We are looking for a Account Manager to join our team and help us deliver high-quality and innovative ERP solutions to our clients.

Job Description

The Account Manager owns client relationships end-to-end: resolving issues, ensuring satisfaction, coordinating delivery with internal teams, and driving growth through upsells, cross-sells, and renewals.

Responsibilities

  1. Oversee and manage all aspects of client accounts, including addressing inquiries, resolving issues, and ensuring client satisfaction.
  2. Coordinate with internal teams (Sales, Delivery, Support) to ensure timely and successful delivery of solutions aligned with client needs.
  3. Identify and pursue upsell, cross-sell, and renewal opportunities in partnership with the sales team to drive revenue growth.

If you are interested in this position, please send your resume and portfolio now. We look forward to hearing from you soon.

 

Amman (JO), Jordan
Customer Success
Full-Time

Software Developer

1 open positions

ByConsult

We are a leading provider of IT solutions for various industries. We are looking for a developer to join our team and help us deliver high-quality and innovative ERP solutions to our clients.

Job Description

The Software Developer designs, builds, and maintains software solutions; creates and updates code documentation, user manuals, and system specifications; and stays current on new programming languages, tools, and methodologies to drive continuous improvement.

Responsibilities

  1. Design, develop, test, and maintain software applications in accordance with system specifications.
  2. Create and maintain clear code documentation, user manuals, and system-spec documents.
  3. Debug, troubleshoot, and resolve issues across development, staging, and production environments.
  4. Participate in code reviews to enforce quality standards and best practices.
  5. Collaborate with Product, QA, and DevOps teams to deliver integrated solutions.
  6. Research, evaluate, and adopt new technologies, frameworks, and development tools.
  7. Contribute to Agile/Scrum ceremonies, including sprint planning and retrospectives.
  8. Optimize application performance, scalability, and security.

If you are interested in this position, please send your resume and portfolio now. We look forward to hearing from you soon.

Amman (JO), Jordan
Development
Full-Time

ERP Business Analyst

1 open positions

ByConsult

We are a leading provider of IT solutions for various industries. We are looking for a ERP Business Analyst to join our team and help us deliver high-quality and innovative ERP solutions to our clients.

Job Description

The ERP Business Analyst bridges client business needs and ERP capabilities by gathering requirements, evaluating current processes, defining improvements, collaborating with technical teams, participating in testing, and training end-users.

Responsibilities

  1. Gather and document business requirements; evaluate current processes and systems to identify improvement areas.
  2. Translate business requirements into technical specifications and prototypes in collaboration with developers.
  3. Participate in testing phases, including unit testing and User Acceptance Testing (UAT), to validate ERP functionality.
  4. Provide training and ongoing support to end-users for effective ERP utilization.
  5. Create and maintain documentation of business processes, system workflows, and user requirements.

If you are interested in this position, please send your resume and portfolio now. We look forward to hearing from you soon.

Amman (JO), Jordan
Management
Full-Time

Functional Support Officer - Amman

1 open positions

ByConsult

We are a leading provider of IT solutions for various industries. We are looking for a Functional Support Officer to join our team and help us deliver high-quality and innovative ERP solutions to our clients.

Job Description

The Functional Support Officer resolves functional issues or queries for ERP systems and hardware users, provides functional training, and leads ERP implementations to ensure effective system use.

Responsibilities

  1. Resolve functional issues and user queries related to ERP systems and hardware.
  2. Provide end-user training on ERP functionality and best practices.
  3. Lead ERP system implementations and module roll-outs.
  4. Collaborate with technical teams to configure system workflows per business requirements.
  5. Create and maintain user guides, process documentation, and training materials.
  6. Monitor feedback and drive continuous improvements in system usability and performance.

If you are interested in this position, please send your resume and portfolio now. We look forward to hearing from you soon.

Amman (JO), Jordan
Customer Success
Full-Time

Graphic & UI Designer

1 open positions

ByConsult

We are a leading provider of IT solutions for various industries. We are looking for a Graphic & UI Designer to join our team and help us deliver high-quality and innovative ERP solutions to our clients.

Job Description

The Graphic & UI Designer creates visually appealing and user-centered interfaces, implements designs with front-end development languages, and collaborates with cross-functional teams to deliver cohesive digital experiences. Active monitoring and documentation.

Responsibilities

  1. Develop and refine UI designs, mockups, and prototypes.
  2. Implement design assets using HTML, CSS, and JavaScript.
  3. Ensure responsive and accessible layouts across devices.
  4. Collaborate closely with product managers, developers, and stakeholders to align designs with user needs and business goals.
  5. Maintain and evolve the design system and style guides.
  6. Conduct user research and usability testing to inform design decisions.

If you are interested in this position, please send your resume and portfolio now. We look forward to hearing from you soon.

Amman (JO), Jordan
Development
Full-Time

Project Manager

1 open positions

ByConsult

We are a leading provider of IT solutions for various industries. We are looking for a Project Manager to join our team and help us deliver high-quality and innovative ERP solutions to our clients.

Job Description

The ERP Lead Project Manager drives end-to-end ERP project delivery by defining scope, planning timelines, managing budgets, coordinating cross-functional teams, overseeing Odoo configuration and implementation, and ensuring alignment with business objectives.

Responsibilities

  1. Define project scope, objectives, deliverables, and success criteria.
  2. Develop detailed project plans, schedules, resource allocations, and budgets.
  3. Lead and coordinate cross-functional teams (functional analysts, developers, testers, stakeholders).
  4. Manage risks and issues, implementing mitigation plans.
  5. Oversee ERP (Odoo) system configuration, customizations, integrations, and data migrations.
  6. Monitor progress, track milestones, and report status to executive stakeholders.
  7. Ensure adherence to project governance, Agile/Waterfall methodologies, and best practices.
  8. Facilitate stakeholder communication and manage expectations.
  9. Conduct quality assurance to ensure deliverables meet business and technical requirements.
  10. Mentor and coach project team members.

If you are interested in this position, please send your resume and portfolio now. We look forward to hearing from you soon.

Amman (JO), Jordan
Management
Full-Time

Sales Manager

1 open positions

ByConsult

We are a leading provider of IT solutions for various industries. We are looking for a Sales Manager to join our team and help us deliver high-quality and innovative ERP solutions to our clients.

Job Description

The Sales Manager drives revenue growth by identifying and qualifying leads, negotiating contracts, building and nurturing client relationships, and ensuring accurate CRM records while consistently meeting or exceeding sales targets.

Responsibilities

  1. Identify potential customers through cold calling, networking, online research, and qualify them based on needs and sales potential.
  2. Negotiate pricing and contract terms to finalize sales agreements.
  3. Build and maintain strong client relationships to ensure satisfaction and uncover opportunities for repeat business or upgrades.
  4. Meet or exceed individual and team sales targets through strategic planning and execution.
  5. Maintain accurate and up-to-date records of all sales activities and customer interactions in Odoo CRM.

If you are interested in this position, please send your resume and portfolio now. We look forward to hearing from you soon.

Amman (JO), Jordan
Management
Full-Time